eServGlobal delivers unified recharge solution to Wataniya Kuwait

Paris, 11 June 2012

eServGlobal announces that it has successfully upgraded the recharge systems of Middle East operator, Wataniya Kuwait, to its unified solution, PayMobile.

Wataniya Telecom Kuwait, Best Telecom Operator of 2012 and 2011 in Kuwait, first adopted eServGlobal voucher management technology in 2001. In February 2009 it extended its offer by deploying eServGlobal’s solution for electronic recharge. The companies have worked closely for more than a decade to build solutions which assist the operator to lead and innovate in the local market.

Employing eServGlobal technology, Wataniya Kuwait is able to offer recharge through an extensive distribution network. At present, the nationwide network encompasses more than 16,000 agents and is still expanding. The popularity of electronic recharge has now grown to account for more than 60% of recharges.

As well as offering a complete recharge solution, PayMobile will allow the operator to extend its services in the future to offer its postpaid subscribers a bill payment service. eServGlobal’s technology can be extended to offer comprehensive mobile money services including m-Commerce, Mobile Payments and Mobile Money transfer, either immediately upon installation or at a later date via a straightforward software update.

eServGlobal’s PayMobile platform is a network agnostic solution. Its high level of flexibility enabled the migration of 1.8 million prepaid subscribers to be completed while the operator simultaneously changed Intelligent Network (IN) providers.

“Wataniya Kuwait is proud of its reputation as a customer driven company that aims to provide services of real value to our subscribers,” commented Hisham Siblini, Chief Technology Officer CTO at Wataniya Kuwait, “We selected eServGlobal’s PayMobile for our network because of the advanced technology as well as their responsiveness and flexibility. eServGlobal’s professional team insured a smooth migration with minimum impact on the business.”

“The long and successful relationship that we have with Wataniya Kuwait demonstrates not only the quality of our solutions, but also the trust that they place in our technology to ensure they continue to deliver industry leading services to their subscribers,” said Craig Halliday, CEO, eServGlobal, “PayMobile is a comprehensive solution which helps operators drive new revenue and retain customers.”

Currently deployed in more than 35 installations, eServGlobal’s recharge solutions are used every day by millions of prepaid subscribers worldwide. PayMobile allows operators to manage both voucher and electronic recharge platforms via one unique platform, ensuring the highest levels of reliability and efficiency.

Nicola Peters