Support

eServGlobal provides ongoing support to operate at maximum potential worldwide, 24 hours-a-day, 365 days-a-year. This is possible because the eServGlobal support team is organized in such a way to ensure proximity to our customers, with a global Support call centre, level 2 & 3, and locally-based support teams. To contact our support service by email: support@eservglobal.com

For access to the Customer Support Portal, please email support@eservglobal.com 

  • Customer configuration database – your support contract allows you to access a record of all the solution software that we have installed, from initial project installs through to maintenance release versions and upgrades. It is complemented by the relevant user and technical guides for each specific version.
  • Online monthly reports – we deliver you comprehensive monthly reports online every month containing a summary of fault status.
  • Customer Support Portal – this allows you to log and track faults easily and promptly.
  • Documentation – our documentation links allow you to keep abreast of the latest documentation and download relevant aspects as you require.

Customer support queries and help: please contact Global Support at support@eservglobal.com

  • What our customers are saying…

    Through eServGlobal’s comprehensive solution, we will be able to offer life-enhancing mobile services and cement our position as an innovative market leader in the mobile money arena across our region.

    The results achieved within just a few months have far exceeded our expectations. The expertise and dedication of the eServGlobal team has produced a sophisticated solution which is now a core element of our offering.

     

     Case Studies